Terms & Conditions

Refunds and Changes

Once you have made a booking we can not offer a refund, only a voucher with us, which can be used for any activity. This voucher is valid for 1 year 

If you have made a booking with us and want to cancel or reschedule then we can do so with at least 1 weeks notice. You will receive a voucher which for 100% of the booking which will be valid for 1 year 

If you would like to cancel or reschedule between 1 and 7 days before the booking, You will receive a voucher which for 50% of the booking which will be valid for 3 months

If you would like to cancel or reschedule on the day of the booking, You will receive a voucher which for 25% of the booking which will be valid for 3 months

Vouchers are only able to be used for Activities including, Kayaking, Paddleboarding, Aqua Park, Wakeboarding and Tubing. Your voucher cannot be used in the cafe. 

We reserve the right to cancel or reschedule your session at anytime when reasonably required. We will inform you as soon as possible, if we need to cancel or reschedule your session. You will receive a voucher valid for 1 year, which you will be able to use to rebook your session. 

For group bookings made in advance we have a 10% ticket cancellation tolerance.

Adverse Weather 

We are a water sports centre and all our activities are on the water, and could potentially get wet. 

We only cancel our bookings if there is thunder, lightning or strong winds. In which case we will contact you via email or phone to let you know, and we will issue you a voucher to use again. This does not automatically entitle you to a refund

Refused Entry onto the water

When you take part in any activity you accept our terms and conditions and must sign a waiver. You must be able to swim 50m in a bouncy aid and be confident in the water. You may be asked to jump into the water to provide us a swim test. If you are unable to do so, or the life guards and management on duty thinks you are not competent they will ask you to exit the water and can refuse you entry onto the activities. If this happens you are not entitled to a refund or a voucher

Bookings 

All orders that are placed are subject to our terms and conditions. You should take care to read then all and understand them before placing an order. 

You can place an order by using our website or by sending us an email where you will be sent a payment link. Bookings are not confirmed until they have been paid.

Payment

The price of the order is correct at the time you place the order. The price includes VAT. Payments must be made in full at time of booking. We accept cash, credit & debit cards.

Check In

All customers are required to check in at reception before your activity. We recommend 30-45 minutes before hand to allow you time to check in, get changed and make our safety briefing.

Failing to check in at the correct time may result you missing your session with no refund or alternative session

Admission 

You must of paid your order in full before you can be admitted to take part in the activities. 

By booking  your session with us you agree to the terms and conditions and each participant must agree to and comply with the entry conditions the disclaimer. 

If you would like a copy of the waiver before you book please email theteam@curvewatersports.co.uk where we will be happy to send you a copy to read over

Changes to your activity 

We make sure that all equipment is in good condition to be used safely by the participants. However we do have the right to remove any equipment and this does not entitle you to a refund or voucher

Your safety is our main concern, so we reserve the right to close part or suspend any of the operation throughout the day for any technique or operational reason, which includes staff illness, bad weather, capacity for the safety of the participants

If any of our activities are closed for any of the reasons above we reserve the right to reschedule your booking for an alternative session and you are not entitled to a refund.

Participants and Guests Behaviour

We are a family friendly site and we ask that all guests behave in a safe and polite manner towards other guests and members of our staff. If a participants or a guests acts in a way which which can cause danger, upset or distress to any third party or damage property at Curve Water Sports, we reserve the right the expel the person immediately. No refund will be made and the customer will be liable for damages caused

Photography and Videography 

We may have professional photographers and videographers on site who capture great shots of you having fun. This material may appear on our website, social media channels or any other marketing material. 

Disclaimer

We reserve the right to change or amend our disclaimers or any of our conditions. If this happens you will be asked to complete another disclaimer before you can enter the water

Our disclaimer are valid for 1 season

Personal Property 

All personal properly is brought onto site at the owners risks. We are not reasonable for any damage, theft or loss caused

Questions about our Terms & Conditions should be sent to us at theteam@curvewatersports.co.uk.